Shipping & Returns

Delivery is free on all Australian orders over $100 including GST (across all our brands).
For orders below $100 excluding GST, the delivery charge is based on the weight and destination of your order.

Please make sure you enter the correct delivery address and contact details for your order.
Iluminar uses Sendle as a primary option. Shipping time may vary according to your location and does not include order processing time. (normally 1 business day)
It takes approximately 1-2 business days to Sydney Metro, 2-3 business days to Melbourne, Brisbane and Adelaide metro and 4-6 business days to Perth metro. It may take up to 10 business days to country locations.
For international orders please contact us to discuss options.
Tracking information will be sent to your email once your order has been dispatched. You can also view the tracking number from your account dashboard.
Iluminar supplies free of charge for resending damaged, incorrect or missing products.

Customer has a statutory period of 14 days after delivery of his order to withdraw.
The Customer must contact Iluminar by email within 14 days of receipt of his order for the return notification.
After verified, a return number will be assigned. The Customer then has 14 days to return orders to Iluminar. No returns will be accepted without assigned return number.
Iluminar does not accept returns on used products, nor have suffered any damage. Returned products must be in their original packaging, accompanied by all accessories and documentations provided.
We are not responsible for return postage unless the return is required due to our mistake, in which case we will send a pre-paid shipping label. If your returned part(s) cannot be restocked as “new” we reserve right to deny the Refund or apply only a partially refundable credit.
Iluminar reserves the right not refund the Product price when the Product(s) are deteriorated.
DISCOUNTED or ON SALE Product(s) cannot be returned.

Parts may be exchanged if they are in like-new condition with their original unopened packaging for credit towards anything else in-stock.
Please note: no Products from our “On-Sale” section can be exchanged.
Exchange much be made within 14 days of the original purchase date. If your returned part(s) cannot be restocked as “new” we reserve right to deny the exchange or apply only a partial credit towards your new items.

You must email us before the order status is changed to “Complete”. Once the order status is marked as complete, the products have already left our store, in this case, shipping costs are non-refundable.
Discount products cannot be cancelled, they are placed based on your commitment to the purchase.